REFUND POLICY

1. INTRODUCTION

This Refund Policy ("Policy") governs refund requests for services provided by NESTIFYTECH SOLUTIONS PRIVATE LIMITED ("Nestifytech Solutions India") and NESTIFYTECH SOLUTIONS LLC ("Nestifytech Solutions US") (collectively referred to as "Nestifytech Solutions," "we," "us," or "our").

This Policy should be read in conjunction with our Terms of Use and applies to all services offered through our website at https://nestifytech.com.

Effective Date: January 1, 2025
Last Updated: January 1, 2025

2. GENERAL REFUND PRINCIPLES

2.1 Service-Based Business Model

As a technology services company providing custom software development, digital transformation, consulting, and related professional services, our work is primarily project-based and customized to each client's specific requirements.

2.2 No Automatic Refund Right

Given the bespoke nature of our services, refunds are not automatically available once work has commenced. Each refund request will be evaluated on a case-by-case basis in accordance with this Policy.

3. REFUND ELIGIBILITY CRITERIA

3.1 Eligible Scenarios

Refunds may be considered in the following circumstances:

Service Non-Delivery:

• We fail to commence agreed services within the timeline specified in the service agreement

• We are unable to deliver services due to circumstances within our control

Material Breach by Nestifytech Solutions:

• We materially breach the terms of our service agreement

• We fail to perform services in accordance with agreed specifications and industry standards

Technical Impossibility:

• After commencement, it becomes technically impossible to deliver the agreed services due to unforeseen technical limitations

• Such impossibility must be documented and verified by our technical team

3.2 Non-Eligible Scenarios

Refunds will NOT be provided in the following circumstances:

Client-Initiated Changes:

• Changes in project scope, requirements, or specifications requested by the client

• Client decides to cancel or terminate services for reasons unrelated to our performance

External Factors:

• Third-party service failures or limitations beyond our control

• Changes in client's business circumstances, priorities, or budget

• Force majeure events as defined in our Terms of Use

Completed Work:

• Services that have been substantially completed and delivered

• Work products that have been accepted by the client

• Services where deliverables have been provided and are functional

Consulting and Advisory Services:

• Time spent on consulting, planning, or advisory services

• Knowledge transfer and training sessions already conducted

4. REFUND PROCESS AND TIMELINE

4.1 Refund Request Procedure

To request a refund, you must:

1. Submit Written Request: Send a detailed refund request to info@nestifytech.com within 30 days of the issue arising

2. Provide Documentation: Include relevant service agreements, communications, and supporting documentation

3. Specify Grounds: Clearly state the specific grounds for the refund request under this Policy

4. Allow Investigation: Cooperate with our investigation and provide additional information as requested

4.2 Review Process

Upon receiving a refund request:

1. Acknowledgment: We will acknowledge receipt within 2 business days

2. Investigation: We will conduct a thorough review within 10-15 business days

3. Decision: We will communicate our decision in writing with detailed reasoning

4. Processing: If approved, refunds will be processed within 15-30 business days

4.3 Partial Refunds

Where applicable, we may offer partial refunds based on:

• Services not yet commenced or delivered

• Proportional refund for uncompleted milestones

• Work products not yet developed or delivered

5. REFUND CALCULATION METHOD

5.1 Full Refunds

Full refunds may be provided only when:

• No work has commenced on the project

• We are entirely at fault for non-delivery

• Services are cancelled within 48 hours of agreement execution (subject to terms)

5.2 Partial Refunds

Partial refunds will be calculated based on:

• Milestone-Based Projects: Refund for uncompleted milestones minus any work-in-progress

• Time-Based Projects: Refund for remaining contracted hours minus hours already utilized

• Fixed-Price Projects: Proportional refund based on percentage of work not completed

5.3 Deductions

Any refund amount may be reduced by:

• Third-party costs already incurred and non-recoverable

• Administrative and processing fees (maximum 5% of refund amount)

• Work products or services already delivered and accepted

6. SPECIAL CONDITIONS FOR DIFFERENT SERVICES

6.1 Custom Software Development

• Refunds considered only for undelivered features or modules

• Code and development work already completed remains our intellectual property until full payment

• No refunds for debugging or maintenance of delivered software

6.2 Digital Transformation Consulting

• No refunds for strategic advice, recommendations, or consulting time already provided

• Refunds may apply to undelivered implementation phases

6.3 Cloud Services and Infrastructure

• No refunds for third-party cloud service costs already incurred

• Setup and configuration work completed is non-refundable

• Ongoing service credits may be provided instead of cash refunds

6.4 Data Analytics and AI Solutions

• No refunds for data analysis and insights already provided

• Model development work completed is non-refundable

• Refunds may apply to undelivered dashboard or reporting components

7. ALTERNATIVE REMEDIES

Before requesting a refund, we encourage clients to consider alternative remedies:

7.1 Service Credits

• Credits toward future services of equivalent value

• Extended service periods or additional features at no extra cost

7.2 Project Modifications

• Adjustment of project scope to match budget constraints

• Reallocation of resources to different project components

7.3 Timeline Extensions

• Extended project timelines to ensure quality delivery

• Phased delivery approach to manage costs and expectations

8. REFUND METHODS AND PROCESSING

8.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Bank transfers for wire payments

• Credit card refunds for card payments

• Check payments for original check transactions
  

8.2 Processing Timeline

• Credit Card Refunds: 5-10 business days

• Bank Transfers: 7-15 business days

• International Transfers: 10-20 business days

• Check Payments: 15-30 business days

8.3 Currency and Exchange Rates

• Refunds will be processed in the original payment currency

• Exchange rate fluctuations are not our responsibility

• Any bank or processing fees will be deducted from the refund amount

9. DISPUTE RESOLUTION

9.1 Internal Resolution

We encourage resolving refund disputes through direct communication with our customer service team before pursuing external remedies.

9.2 Escalation Process

If unsatisfied with our refund decision:

1. Request review by senior management within 10 days

2. Provide additional supporting documentation

3. Final decision will be communicated within 15 business days

9.3 Legal Recourse

Disputes regarding refunds are subject to the same governing law and jurisdiction clauses as specified in our Terms of Use.

10. POLICY MODIFICATIONS

10.1 Updates to Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated through:

• Email notification to active clients

• Prominent notice on our website

• Updated effective date on this Policy

10.2 Grandfathering

Existing service agreements will be governed by the refund policy in effect at the time of agreement execution unless otherwise specified.

11. CONTACT INFORMATION

For refund requests or questions about this Policy, please contact us:

NESTIFYTECH SOLUTIONS PRIVATE LIMITED

• Website: https://nestifytech.com

• Email: info@nestifytech.com

• Subject Line: "Refund Request - [Your Company Name]"

NESTIFYTECH SOLUTIONS LLC

• Location: Chicago, Illinois, United States

• Website: https://nestifytech.com

• Email: info@nestifytech.com

• Subject Line: "Refund Request - [Your Company Name]"

12. ACKNOWLEDGMENT

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This Policy forms part of your overall agreement with Nestifytech Solutions and should be read in conjunction with our Terms of Use and Privacy Policy.